County Center Policies

In light of the heightened security climate in the nation, the Westchester County Center has reviewed its security systems and procedures. As a result of this review, and with the goal of continuing to ensure a safe and comfortable environment for our guests and tenants and co-workers, the County Center is adding numerous procedures and security measures to its existing comprehensive security program as prescribed by the Westchester County Department of Public Safety.

Please be advised that all guests will be subject to search, at the County Center staff’s discretion, of their person and/or possessions (including but not limited to: briefcases, packages, camera bags, backpacks and handbags), which may be allowed entry after such search. Guests with prohibited articles will be turned away at the entrances to return items to their vehicle or dispose of the items. No storage or “check-in area” will be provided. Enforcement will be without exception.

CAMERAS & VIDEO EQUIPMENT POLICY

Single-frame and flash photography are allowed. All video and motion picture cameras are strictly prohibited. Neither lighting nor camera support pods are permitted. Camera equipment may not obstruct the view or path of travel of others.

Promoters of events at the County Center may ban the use of all cameras for specific shows. Check event listings for details.

DISABLED SERVICES

The Westchester County Center is committed to providing each guest with an enjoyable atmosphere in clean and safe surroundings and to making each patron’s visit a positive experience. The County Center is fully accessible and accommodating. Wheelchair seating is located in the Orchestra level (first floor) of the Main Hall. Please notify the box office in advance of any physical limitations that may restrict seating assignments.

ACCESS INFORMATION

For your safety, we recommend that you arrive at the County Center one hour before the event time for seated events, as you will be proceeding in to the arena, with the general public. Regardless of the section marked on your ticket, please proceed to the accessible  entrance ramp located to the right of the Main Entrance (Central Avenue) of the building. Please ring the buzzer to gain access and County Center personnel will be happy to assist you. For more information, please contact us at 914-995-4050.

TICKET INFORMATION

Tickets for patrons with disabilities, subject to availability, can be purchased by calling 914-995-4050, weekdays during business hours, or at the Westchester County Center Box Office, Tuesday – Friday 10 a.m. – 5 p.m., Saturday – Monday closed.

FIRST AID

There is no first aid station; however, County Center personnel are available to offer assistance if needed.

Prohibited Items

• Outside food or drink
• Coolers, bottles, cans or hydration packs (i.e. Camelbacks)
• Backpacks, large purses, duffle bags and luggage
   – (Bags must be smaller than 14”x 14”x 6”)
   – (Bags with medical necessity require special accommodations)
• Video or audio recording equipment
• Professional photography equipment
• Lasers pointers
• Large umbrellas
• Balloons without prior approval
• Fireworks
• Selfie sticks and action cameras (i.e. GoPros)
• Signs or banners without prior approval
• Hover boards, skateboards and rollerblades
• Illegal drugs and alcohol
• E-cigarettes
• Weapons of any kind, including lawfully concealed firearms
• Pepper spray
• Artificial noise-making devices
• Drones
• Pets except for service animals
• Any item deemed to compromise public safety

Dangerous or disruptive conduct will result in ejection from the premises. Westchester County Center reserves the right to deny entry or access.